Refund Policy

1. Paddle Refund Policy

Our orders are processed by Paddle.com, our Merchant of Record. Refund requests are handled under the Paddle Refund Policy. This page explains how that policy applies to Surprivo cards.

2. Digital Content and Your Right to Cancel

Your card is unlocked the moment your payment is confirmed (PNG download, WhatsApp sending and the share link). When you agree at checkout to immediate delivery of digital content, your statutory right to cancel ends once you start downloading or using it. For that reason, change-of-mind refunds are not available for cards that have been delivered and used.

3. When We Refund

• You were charged but the card was not unlocked for you
• You were charged more than once for the same card
• A technical problem stops you from downloading or sharing the card and we can’t fix it

If the law of the country where you live gives you broader rights, those rights always apply.

4. How to Request a Refund

You can send your request to Paddle using the link in your order confirmation email or at paddle.net. To help us sort out the problem, you can also email us at info@paydaai.com with your card link and the date of purchase. Approved refunds are returned to the original payment method.

5. Cancelling

You can cancel before completing payment by simply closing the checkout window; you won’t be charged.